Our customer service levels are incredibly important to us. We shall endeavour to satisfy all reasonable requests and resolution of all issues in a timely manner.
Our window for refunds or exchanges lasts 30 days. If 30 days have lapsed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your returned item is received and inspected we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
If you need to exchange an item drop an email to email@example.com and send your item to: thirty2sheep, Returns and Exchanges, 32 Hayfield Avenue, Hoghton, Preston, Lancashire. PR5 0AY
To return your item you should send it to: thirty2sheep, Returns and Exchanges, 32 Hayfield Avenue, Hoghton, Preston, Lancashire. PR5 0AY
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
If you are sending an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance in order to protect yourself against any loss.